Simple shows the essentials. Full shows everything.
Environment
Choose which CargoWise environment to connect to.
Appearance
Troubleshooting
CargoWise feeling slow or laggy? Run a quick check — it collects your connection info and
tests reachability, then builds a report you can send to support.
Performance diagnostics
Connection & environment check
Connection check
Tests your connection to e-Adaptor and CargoWise, plus your IP and environment. Just press run.
Results
Press “Run check” to start.
Manual steps (can’t be automated)
CW1 Companion
v18.32 · Tracking Radar
What this does
CW1 Companion is your inline lens into CargoWise One — no system switching, no manual lookups.
It auto-detects shipment references in your emails and pulls live data instantly.
Features
Showing features in your current view — Full.
Find shipments
🔍
Auto-Detect
Scans the open email and finds CW1 references automatically.
⌨️
Manual Search
Look up one or many references at once. Paste-friendly.
Stay ahead of problems
⭐
Follow & Pin
Keep key shipments handy — follow to track, pin to top.
📡
Tracking Radar
Background scan of followed shipments — flags milestone, ETA and vessel changes.
⚠️
Anomaly Detection
Surfaces shipments where ETD/ETA passed but actuals are missing — before customers ask.
🔔
ETD/ETA Reminders
One-click Outlook calendar reminder for departure or arrival.
Understand & act
🗺️
The Maersk Way
Visual port-to-port map and milestone timeline for a shipment.
✅
SOP / KPI compliance
On-card checks against your standard operating rules — flags what’s overdue.
📋
Copy summary
Copy a clean shipment summary to paste anywhere.
✉️
AI Reply Assist
Draft replies grounded in live shipment data.
Your setup
🌱
Simple / Full view
Switch between a lean view and everything — in Settings. Remembered per person.
🔀
Environments
Connect to Production or Testing (PRD / TST).
🌐
Cross-Platform
Works in Outlook (desktop + web) and Microsoft Teams.